About the Client
- County government serving 1,300,000+ constituents
- Employs 11,000
Project Statistics
- Modules: FI, MM, CS, Asset Management, Enterprise Asset Management, Grants Management, Funds Management, BI, BW, Project Systems
- Duration: June 2015 through February 2016
- Number of resources:
- 1.5 curricula developers
- 3 Trainers
- 1 OCM/Training Manager
- Tools: Microsoft Word, PowerPoint, Excel
- Number of end users: 300
Delivered Services
- Development and Delivery of Organizational Change Management/Communication Strategy
- Development and Delivery of SAP User Education Strategy
- Project Management and customer advisory
- Curricula Development for Instructor Led Training sessions
- SAP End User Training Delivery
- Facilitated online student surveys
- Help Desk Support
- Go Live Support
The Teksoft Difference
- Flexibility and breadth to support client amidst fluid environment, including accommodating different work shifts, replacing third party trainers with little notice, and augmenting Help Desk Support and Go Live Support teams
- Ensuring quality training materials and delivery outcomes by providing customized, role-based approaches
- Veteran team quickly established credibility with customer associates (PMO, Business Process Owners, End Users) and the Implementation Partner.
- Rapport with the client was also the result of the Teksoft team having a bi-lingual team member
- Fast, sustainable project start due to the Teksoft Resource Library (TRL) and veteran Teksoft Ventures’ team.
Client Results
- On time
- On budget
- Student Evaluation Results
- Overall Course Ratings- averaged 4.4 out of possible 5.0
- Curricula Ratings-averaged 4.3 out of possible 5.0
- Instructor Ratings-averaged 4.5 out of possible 5.0
