Global Diversified Manufacturer

About the Client

Retail company that designs, manufactures and markets products including commercial roofing, energy, agriculture, mining, construction, aerospace and defense electronics, foodservice, healthcare and sanitary maintenance
Projected Impact: 100 end users

Project Statistics

Delivered Services

Initial participation in project Assessment phase to determine project scope
Organizational Change Management and Communication, including strategy and execution
Project Management and customer advisory for training, including planning for End User Training Program, Training Sustainment, New Hire program and Maintenance programs
Collaborated with Company’s project team in the development of Customer Service Representatives (CSR’s) training program
Developed customized instructor led (ILT) courses in a classroom format
Developed Delta training for 4 Functional Business Area changes
Delivery of CSR and Delta training
Facilitated Lessons Learned Workshop

The Teksoft Difference

Quality and format of courses far exceeded customer expectations
Teksoft team bonded extremely well with the Design and Development team
Embraced company goals and deadlines , including working over the Thanksgiving and Christmas holidays to meet critical deadlines
Mentored the PMO through organization change procedures to ensure all changes were communicated, trained or demonstrated at the correct time to the appropriate audience
Quote from the Lessons Learned feedback on training “10 out of 10 for training. I think every type of learner had a handle to grab onto.”

Client Results

On time
On budget
Student Participation
- 100% of selected associates participated in delta training
- 96% of selected associates participated in ILT classes
Student Evaluation Results
- Overall Course Ratings- scored 4.7 out of possible 5.0
- Content Ratings- scored 4.6 out of a possible 5.0
- Instructor Ratings-scored 4.9 out of possible 5.0

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