About the Client
- Worldwide manufacturer of electrical products, tools, hardware, and metal support products (21 countries)
- Annual sales of 4.1 billion dollars
- Employs 27,000 associates worldwide
Project Statistics
- Duration: December 2003 to Present
- Number of resources: 6 curricula developers, 30 instructors, .75 project manager (FTE)
- Release: mySAP Enterprise
- Client adopted a “phased approach” to their R/3 Implementation
- Tools: RESITE, Microsoft Word and PowerPoint
- Project specs: Global Big Bang – 5,000 end-users
Delivered Services
- Design and development of end-user education strategy
- Development of role-based, end-user training curricula for 400 transactions in accordance with client’s corporate standards
- Provided client with end-user training instructors on a “gap -fill basis” (35+ instructors, 175+ days of training client’s North American constituency, including Canada, Mexico and the United States)
- Delivered Train the Trainer sessions to super users to prepare them for post implementation support and classroom support
The Teksoft Difference
- Immediate and sustainable results for a “fast-tracked” implementation:
- Combination of experienced/high achieving professionals, solid processes, and the Teksoft Resource Library (TRL) to develop quality training curricula in only 90 days
- Successfully bridged critical “documentation gaps” by proactively engaging business processes and business teams to uncover, document, and integrate process details into role-based curricula
- Ability to meet the client’s demand for large quantity of classes on short notice:
- During one week alone, Teksoft delivered 41 training days for 37 classes at 6 different locations utilizing just 15 instructors
- Ability to supply 5 Spanish speaking instructors for client’s Mexican end-user constituency with great results
- Proactively engaged end-users to effectively transfer knowledge (interactive games, team challenges, user-led review sessions, post training exams)
- Willingness and ability to transfer knowledge
- After Phase I, client was able to supply over 99% of the project management of the SAP end-user education and 70% of the end-user training instructors
Results
- On time
- On budget
- Successful knowledge transfer highlighted by the following student evaluations:
- Overall class evaluation (averaging 6.1 out of a possible 7.0 rating scale)
- Course materials (averaging 6.2 out of a possible 7.0 rating scale)
- Instructor effectiveness (averaging 6.3 out of a possible 7.0 rating scale)
