About the Client
- Independent government agency
- Tasked with keeping sewage pollution out of Lake Michigan and the area’s rivers
- Serves 10.1 million people throughout 125 communities
Project Statistics
- Duration: February 2003
- Number of resources: 2 consultants, .5 project sponsor
- Release: SAP R/3 version 4.5b
Client Objectives
- Update current BPPs in anticipation of the R/3 Enterprise upgrade
- Minimize the projected costs associated with a future upgrade
Delivered Services
- Developed and managed a project plan for the internal team for the revision of BPPs, including standardization templates and processes
- Developed end-user delta curricula
- Delivered “train the trainer” sessions
- Delivered end-user education
- Where appropriate, revised existing end-user education curricula
- Designed procedures to manage the organization and maintenance of process, process documentation (BPPs), and end-user education materials
The Teksoft Difference
- Leadership and subject matter expertise on training material documentation
- Ability to establish credibility and cooperation with the client’s team members and management
- Embraced the client’s challenging goals and timelines as our own
Results
- Client executed their BPP initiative on time and on budget
- End-user education came in on time and on budget
- Established “role-based” BPP and BPML maintenance procedures, including change management process
- Integrated User Support Desk with on-line BPPs
- Eliminated expenses associated with redundant process and “work arounds”
