About the Client
- Privately-held firm that manufactures health, beauty, and personal care products
- Employs 1350 associates
Project Statistics
- Implementation of ECC 6.0
- Modules included FIC0, MM, SD, PM, QM
- Duration: August 2008 through January 2009
- Number of resources:
- Project Manager
- 8 curricula developers/trainers
- 3 part-time developers
Tools
- Captivate (eLearning courses)
- Microsoft Word
- Microsoft PowerPoint
Delivered Services
- Developed SAP End-User Education Strategy
- Developed end-user curricula for instructor led training delivery
- Deployed eLearning classes for overview and navigation
- Delivery of end-user education to approximately 500 students
- Teksoft Resource Library (TRL)
- Development of BPPs
- Provided LMS to launch eLearning classes and automate certification testing
- Supplied Help Desk support
The Teksoft Difference
- Immediate, cost effective, and sustained curricula development due to experienced SAP training professionals and their ability to leverage existing training materials (the TRL).
- Ability of the Teksoft team to establish confidence and cooperation with the client’s team members and management.
- Embraced the client’s challenging goals and timelines as their own, including:
- The assignment of instructors on Christmas Eve
- “24/7” training to 3 shifts of end-users
Results
- 99 % class attendance
- 100% pass rate in time for go live
- Teksoft instructors averaged 4.4 out of a possible 5.0 rating scale
- Teksoft course materials/exercises averaged 4.3 out of a possible 5.0 rating scale
- Shipping on Day 1 of Go-Live
- Smooth financial month end closing by the first month of closing
