Manufacturer of Mining Equipment

About the Client

Project Statistics
Mining machinery division

Upgrade from SAP R/3 version 3.1i to mySAP Enterprise (FI/CO, HR/Payroll, MM, PP, SD, SM, QM, PM, and Workflow)
Duration: November 2004 to March 31, 2005
Number of resources: 1 curricula developer (part time), 1 working project manager (part time), 7 instructors
Tools: Microsoft Word and PowerPoint, and Snag-it

Mining equipment division

Duration: July 2005 to March 31, 2006
Number of resources: 6 developers (FTE), 1 working project manager (full time), 12 instructors
New Implementation of mySAP Enterprise (FI/CO, HR/Payroll, MM, PP, SD, SM, QM, PM, and Workflow)

Delivered Services

Delivered project team training (both functional and technical)
Developed and managed an SAP End-User Education Strategy, including class schedule and attendance mapping
Developed end-user curricula, including delta materials for their upgrade
Knowledge transfer to client’s team of internal curricula developers
Delivery of end-user education (approx 140 days) at client locations in the United States, UK, South Africa, Australia and Chile:
- Traditional classroom sessions
- WebEX sessions

The Teksoft Difference

Leadership and subject matter expertise on end-user education is sues
Ability to establish credibility and cooperation with the client’s team members and management
Embraced the client’s challenging goals and timelines as their own, including the assignment of instructors in 4 different countries
Helped client reduce time/cost to train in the midst of record level sales production

Results

On time!
Below budget (actual costs were approximately 30% lower than projected costs for the upgrade)
99% class attendance
Teksoft instructors averaged 6.8 out of a possible 7.0 rating scale
Teksoft developed curricula averaged 6.4 out of a possible 7.0 rating scale
Production and shipping levels achieved pre go-live levels within 2 days

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