About the Client
- Multi-national manufacturer of diagnostic products for the Veterinary Industry
- Annual sales of $549,000,000
- Employs 3,000 associates
Project Statistics
- Duration: May 2005 to August 2005
- SAP Education services to support upgrade from SAP R/3 version 4.5b to 4.7
- SAP modules: FI, CO, SD, CS, MM, and PP
- Number of resources: 1.5 curricula developer, .5 working project manager
- Tools: Adobe Captivate (for self-paced eLearning), Microsoft Word and PowerPoint, and RESITE
- Number of end-users: 800
Delivered Services
- Project Management for the education initiatives
- Collaborated with the client to develop and design their end-user education strategy
- Consulted the client’s project team on configuration issues
The Teksoft Difference
- Teksoft training professionals’ experience, knowledge and abilities led to immediate credibility with client constituencies, further reinforcing the bonds between the client’s newly formed technology training team and the business analysts
- Versatility of Teksoft training professionals to develop curriculum and respond quickly to client needs, helped to minimize client investment for additional external resources
- Teksoft training professionals related extremely well to the client’s in-house trainers, enabling the in-house trainers to eventually deliver end-user and post implementation training
- Availability and willingness of Teksoft training professionals to transfer knowledge and exchange ideas with the client’s team
Results
- On time
- 30% below budgeted amount
- Better defined processes
- Zero business disruption
- Excellent education results as evidenced by:
- Student evaluations on course materials, including exercises, were rated 3.7 out of a 4.0 rating scale
- Very little increase in the volume of Help Desk requests
- Post implementation satisfaction surveys to both users and managers were highly complimentary of the client’s
